Undying Comfort & Quality

Undying Quality & Comfort

Terms & conditions

Terms & conditions

1.The Agreement.
The agreement consists of these terms and conditions of sale, information provided in the ordering solution and any separately agreed terms. In the event of any conflict between the information, what is separately agreed between the parties takes precedence, as long as it does not conflict with non-derogable legislation.

The agreement will also be supplemented by relevant legal provisions that regulate the purchase of goods between traders and consumers.

2.The parties.
The seller is Northpadel AS, c/o Azets, Drammensveien 151, 0277 Oslo, support@northpadel.com, org.nr 926 915 894 and is hereinafter referred to as the seller/seller. The buyer is the consumer who makes the order and is referred to in the following as the buyer/buyer.

The stated price for goods and services is the total price the buyer must pay. This price includes all taxes and additional costs, except shipping. Additional costs that the seller has not informed about before the purchase shall not be borne by the buyer.

4.Conclusion of agreement.
The agreement is binding for both parties when the buyer has sent his order to the seller. The agreement is nevertheless not binding if there has been a typing or typing error in the offer from the seller in the ordering solution in the online store or in the buyer’s order, and the other party realized or should have realized that there was such an error.

5.Price and payment.
All purchases at Northpadel are made in euros (€). Prices include VAT, unless otherwise stated. The prices do not include shipping costs, etc. Such additional costs will be presented as separate items in the checkout. The final sum is confirmed by Northpadel in connection with the final confirmation sent to the buyer. In the event of a change in tax or VAT conditions or other conditions over which Northpadel has no control, Northpadel has the right to adjust the price until the day before the goods are sent to the buyer. Any promotional prices only apply to orders made during the period in which the promotion is valid, and the price cannot be adjusted for orders made outside the promotional period.

The buyer can choose one of the payment methods that appear on the website, including invoice payment (valid in the Nordic countries), Worldline account, Vipps payment, Swish payment, Mobile Pay, and card payment. All payment methods are through Northpadel’s partner Worldline (www.worldline.com ) and their payment solution Worldline Checkout. By providing information at checkout, the buyer also accepts Worldline’s terms and conditions (link to Wordline’s terms can be found further down in this section). Worldline Checkout presents information to the buyer as soon as the buyer is identified. The information that must be provided in order to identify the buyer may vary depending on the purchase case and the customer.

Which payment option is chosen by the buyer may also have an impact on which information is required in Worldline Checkout. Credit information collected by Worldline and its partners does not affect the buyer’s creditworthiness and cannot be seen by others who request credit information, such as banks. After the buyer is identified, Worldline Checkout shows which payment options are available. Which payment options are offered to the buyer may change from time to time.

You can read more about Worldlines privacy policy here: https://www.bambora.com/privacy-policy/

  • Card payments.
    Card numbers are not stored beyond what is necessary to ensure efficient handling of any problems with taxation and crediting. Northpadel has no way of seeing your entire card number. When choosing a card as payment method, card details and payment details will be shared with our payment provider Worldline. Card details will only be used to complete a payment. When ordering, the purchase amount will be reserved on your account immediately. When the item is sent out from our warehouse, the purchase is completed and the money is withdrawn from your account. You can read Worldline’s terms and conditions here: https://www.bambora.com/terms-and-conditions/
    If you have any questions in connection with Worldline, you can contact Worldline here https://www.bambora.com/customer-service/
    If you wish to use Vipp’s payment, we will not store your card information beyond referring to it with an identifier. You can read more about Vipps’ privacy terms here: https://www.vipps.no/vilkar/cookie-og-personvern

Delivery has taken place when the buyer, or his representative, has taken over the product. If no delivery time is stated in the order solution, the seller must deliver the goods to the buyer without undue delay and no later than 30 days after the order from the customer. The goods must be delivered to the buyer, unless otherwise separately agreed between the parties.
The goods are normally sent from stock 1-3 days after ordering and the estimated delivery time is 3-7 days.

7. The risk of the goods.
The risk for the goods passes to the buyer when he, or his representative, has had the goods delivered in accordance with point 6.

8.Right of withdrawal.
Unless the agreement is exempt from the right of cancellation, the buyer can cancel the purchase of the goods in accordance with the Right of Cancellation Act.

The buyer must notify the seller of using the right of withdrawal within 14 days of the deadline starting to run. The deadline includes all calendar days. If the deadline ends on a Saturday, holiday or bank holiday, the deadline is extended to the nearest working day.

The withdrawal period is deemed to have been met if notification is sent before the end of the period. The buyer has the burden of proof that the right of withdrawal has been exercised, and the notification should therefore be made in writing (right of withdrawal form, e-mail or letter). The cancellation period starts to run:

  • When purchasing individual items, the cancellation period will run from the day after the item(s) have been received.
  • If a subscription is sold, or the agreement involves regular delivery of identical goods, the deadline runs from the day after the first shipment is received.
  • If the purchase consists of several deliveries, the cancellation period will run from the day after the last delivery has been received.

The withdrawal period is extended to 12 months after the end of the original period if the seller does not inform the seller before the conclusion of the agreement that there is a right of withdrawal and a standardized withdrawal form. The same applies in the event of a lack of information on terms, deadlines and procedures for using the right of withdrawal. If the trader makes sure to provide the information during these 12 months, the cancellation period still expires 14 days after the day the buyer received the information.

When using the right of withdrawal, the goods must be returned to the seller as soon as possible without undue delay and no later than 14 days from the notification of the use of the right of withdrawal being given. The buyer covers the direct costs of returning the item, unless otherwise agreed or the seller has failed to state that the buyer must cover the return costs. The seller cannot set a fee for the buyer’s use of the right of withdrawal.

The buyer can try or test the goods in a proper way to determine the nature, properties and function of the goods, without the right of withdrawal being lost. If testing of the goods goes beyond what is reasonable and necessary, the buyer will be responsible for any reduced value of the goods.

The seller is obliged to repay the purchase price to the buyer without undue delay, and no later than 14 days from the seller receiving notification of the buyer’s decision to exercise the right of withdrawal. The seller has the right to withhold payment until he has received the goods from the buyer, or until the buyer has submitted documentation that the goods have been sent back.

9. Delay and non-delivery
-the buyer’s rights and deadline for reporting claims
If the seller does not deliver the goods or delivers them late in accordance with the agreement between the parties, and this is not due to the buyer or circumstances on the buyer’s side, the buyer may, according to the rules in Chapter 5 of the Consumer Purchase Act, withhold the purchase price, demand performance, cancel the agreement and /or demand compensation from the seller.

In the case of claims for default powers, the notification should be in writing (for example e-mail) for reasons of evidence.

  • Fulfillment.
    The buyer can maintain the purchase and demand fulfillment from the seller. However, the buyer cannot demand fulfillment if there is an obstacle that the seller cannot overcome, or if fulfillment will cause such a great inconvenience or cost to the seller that it is significantly out of proportion to the buyer’s interest that the seller fulfills. Should the problems disappear within a reasonable time, the buyer can still demand fulfillment.

    The buyer loses his right to demand fulfillment if he or she waits an unreasonably long time to make the claim.

  • Termination.
    If the seller does not deliver the goods at the time of delivery, the buyer must call on the seller to deliver within a reasonable additional deadline for fulfillment. If the seller does not deliver the goods within the additional deadline, the buyer can cancel the purchase. However, the buyer can cancel the purchase immediately if the seller refuses to deliver the item. The same applies if delivery at the agreed time was decisive for the conclusion of the agreement, or if the buyer has notified the seller that the time of delivery is decisive. If the thing is delivered after the additional deadline the consumer has set or after the time of delivery which was decisive for the conclusion of the agreement, a claim for cancellation must be made within a reasonable time after the buyer became aware of the delivery.

  • Replacement.
    The buyer can claim compensation for a slight loss as a result of the delay. However, this does not apply if the seller proves that the delay is due to an obstacle beyond the seller’s control that could not reasonably have been taken into account at the time of the agreement, avoided, or overcome the consequences of.

10. Defects in the goods
the buyer’s rights and deadline for complaints
If there is a defect in the goods, the buyer must immediately after it was discovered or should have been discovered, notify the seller that he or she wants to claim the defect. The buyer has always complained in sufficient time if it happens within 2 months. from the time the defect was discovered or should have been discovered.
2 years right of complaint in accordance with the law.

If the item has a defect and this is not due to the buyer or circumstances on the buyer’s side, the buyer may, in accordance with the rules of the Consumer Purchase Act, chapter 6, withhold the purchase price, choose between rectification and redelivery, demand a price reduction, demand the contract terminated and/or demand compensation from the seller. Complaints to the seller should be made in writing.

  • Correction or redelivery.
    The buyer can choose between demanding that the defect be rectified or delivery of similar items. The seller can nevertheless object to the buyer’s claim if the implementation of the claim is impossible or causes the seller unreasonable costs. Correction or redelivery must be made within a reasonable time. In principle, the seller does not have the right to make more than two remedial attempts for the same defect.
  • Price reduction.
    The buyer can claim an appropriate price reduction if the item is not corrected or re-delivered. This means that the ratio between the reduced and agreed price corresponds to the ratio between the item’s value in defective and contractual condition. If there are special reasons for this, the price discount can instead be set equal to the significance of the defect for the buyer.
    Elevation: If the item has not been corrected or re-delivered, the buyer can also cancel the purchase if the defect is not insignificant.

11.The seller’s rights in the event of the buyer’s default
If the buyer does not pay or fulfill the other obligations under the agreement or the law, and this is not due to the seller or circumstances on the seller’s side, the seller may, in accordance with the rules in the Consumer Purchase Act, chapter 9, depending on the circumstances, withhold the goods, demand fulfillment of the agreement, demand the agreement be canceled as well as claim compensation from the buyer. The seller will also be able, depending on the circumstances, to demand interest for late payment, debt collection fees and a reasonable fee for uncollected goods.

  • Fulfillment.
    The seller can maintain the purchase and demand that the buyer pays the purchase price. If the goods have not been delivered, the seller loses his right if he waits an unreasonably long time to make the claim.
  • Termination.

    The seller can terminate the agreement if there is a significant payment default or other significant default on the part of the buyer. The seller cannot withdraw if the entire purchase price has been paid. If the seller sets a reasonable additional deadline for fulfillment and the buyer does not pay within this deadline, the seller can cancel the purchase.

  • Interest in case of late payment/collection fee.
    If the buyer does not pay the purchase price in accordance with the agreement, the seller can claim interest on the purchase price in accordance with the Late Interest Act. In the event of non-payment, the claim may, after prior notice, be sent to the Buyer, who may then be held liable for fees in accordance with the Debt Collection Act.

  • Fee for uncollected, non-prepaid goods.
    If the buyer fails to collect unpaid goods, the seller can charge the buyer a fee. The fee shall at most cover the seller’s actual outlay for delivering the goods to the buyer. Such a fee cannot be charged to buyers under the age of 18.

A warranty given by the seller or manufacturer gives the buyer rights in addition to those the buyer already has under non-derogable legislation.  A guarantee thus implies no restrictions on the buyer’s right to complaint and claim in the event of delay or defects according to points 9 and 10.
Legal guarantee of products and/or services for a minimum of 2 years or according to local laws.

13.Personal data.
The controller for collected personal data is the seller. Unless the buyer agrees to something else, the seller, in line with the Personal Data Act, can only obtain and store the personal data that is necessary for the seller to be able to carry out the obligations under the agreement. The buyer’s personal data will only be disclosed to others if it is necessary for the seller to complete the agreement with the buyer, or in statutory cases.

14.Conflict resolution.
Complaints must be addressed to the seller within a reasonable time, cf. points 9 and 10. The parties must try to resolve any disputes amicably. If this is not successful, the buyer can contact the Consumer Council for mediation. The Consumer Council is available on phone 23 400 500 or www.forbrukerradet.no

The European Commission’s complaints portal can also be used if you wish to lodge a complaint. It is particularly relevant if you are a consumer living in another EU country. The complaint is filed here: http://ec.europa.eu/odr.

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